I had to create a new Xbox live account because I was perma banned by EA for saying the word "Zionist"
I could no longer play the majority of my EA games or utilize DLC content that i had previously purchased.
After 6 months of contact with EA customer support ( I am persistent) I was told that no further response would be given, end of conversation.
Really don't know "why' your having this issue and need more info.
One member of Staff here is/has/is again/off and on been a EA lead programmer.
Just a few minutes ago a Sargent from back in Vietnam just left my house after watching the movie Thor with me.
I understand your frustration and so did he even tho he has never played online ever.
Point?
You are not alone.
You will not be forgotten or left behind.